Privacy Policy

Last updated: March 2025

Introduction

Welcome to Haraka Express. We are a food delivery company based in Nairobi, Kenya, committed to bringing you fast, reliable, and delicious meals right to your doorstep. Your privacy is of utmost importance to us. This Privacy Policy explains how Haraka Express collects, uses, stores, and protects your personal information when you use our food delivery services, including Local Cuisine Delivery, Instant Food Service, and Same Day Food Delivery. By placing an order or interacting with our platform, you agree to the practices described in this policy. We encourage you to read this document carefully so you fully understand how we handle your data.

Information We Collect

To provide you with a seamless and efficient food delivery experience, Haraka Express collects the following types of information: Personal Identification Information, including your full name, phone number, email address, and delivery address when you register an account or place a food order. Order Information, including details about the meals you order, your preferred restaurants or cuisine types, order history, and any special delivery instructions you provide. Payment Information, including billing details and transaction records necessary to process your food orders securely. We do not store full card details on our servers. Location Data, including your real-time or approximate location to facilitate accurate and timely delivery of your food orders. Device and Usage Information, including your IP address, browser type, device identifiers, and how you interact with our website or mobile application. This helps us improve our food delivery platform and your overall experience. Communication Data, including messages, feedback, complaints, or inquiries you send to our customer support team regarding your food orders or delivery experience.

How We Use Your Information

Haraka Express uses the information we collect strictly to deliver the best possible food delivery service to you. Specifically, we use your data to: Process and fulfill your food orders accurately and on time, including Local Cuisine Delivery, Instant Food Service, and Same Day Food Delivery requests. Communicate with you about your order status, estimated delivery times, delivery confirmations, and any updates or changes to your order. Personalize your experience by remembering your food preferences, favorite meals, and delivery addresses to make future orders quicker and more convenient. Process payments securely and send you receipts or invoices for your food orders. Respond promptly to your customer service inquiries, delivery concerns, or feedback about your food experience. Send you service-related notifications, promotional offers, new menu updates, and special deals from Haraka Express, where you have consented to receive such communications. Improve and optimize our food delivery operations, platform performance, and service quality through data analysis and customer feedback. Comply with applicable laws and regulations in Kenya governing food delivery and business operations.

Information Sharing

Haraka Express values your trust and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, to operate our food delivery services effectively, we may share your information in the following limited circumstances: Delivery Partners and Riders: We share your name, contact number, and delivery address with our vetted delivery riders solely for the purpose of completing your food delivery. Restaurant Partners: We share relevant order details with our restaurant partners to ensure your meal is prepared correctly and dispatched promptly. Payment Processors: We work with trusted and secure payment service providers who process your transactions on our behalf. These providers are bound by strict data protection obligations. Technology and Platform Providers: We may engage third-party service providers who help us maintain and improve our food delivery platform. These parties access your data only as necessary to perform services on our behalf. Legal and Regulatory Authorities: We may disclose your information if required to do so by Kenyan law, regulation, or lawful government request. Business Transfers: In the event of a merger, acquisition, or restructuring of Haraka Express, your information may be transferred to the successor entity, subject to equivalent privacy protections. All third parties with whom we share your data are required to handle it responsibly and in accordance with applicable data protection standards.

Data Security

At Haraka Express, we take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. Our security practices include encrypted data transmission for all information shared through our platform, secure storage of personal and payment data using industry-standard protocols, restricted access to your personal information, limited only to authorized Haraka Express staff and partners who need it to fulfill your food orders, and regular review and updating of our security practices to address emerging risks. While we strive to protect your personal information at all times, no method of electronic transmission or storage is completely infallible. In the unlikely event of a data breach that may affect your information, we will notify you promptly in accordance with our obligations under Kenyan data protection law and take immediate steps to mitigate any harm. We encourage you to keep your account credentials confidential and to contact us immediately if you suspect any unauthorized use of your Haraka Express account.

Your Rights

As a valued Haraka Express customer, you have certain rights regarding the personal information we hold about you. These rights include: The right to access the personal information we hold about you and receive a clear summary of how it is being used in connection with your food delivery services. The right to request correction of any inaccurate, outdated, or incomplete personal information in your Haraka Express account. The right to request deletion of your personal data where it is no longer necessary for us to retain it for food delivery purposes, subject to any legal obligations we may have. The right to withdraw your consent to receive marketing communications, promotional offers, or newsletter updates from Haraka Express at any time, without affecting your ability to continue using our food delivery services. The right to object to or request a restriction on certain types of data processing where you believe it is not justified. The right to data portability, meaning you may request a copy of the personal data you have provided to us in a structured, commonly used format. To exercise any of these rights, please contact our customer support team using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable Kenyan data protection regulations.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Haraka Express handles your personal information in connection with our food delivery services, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently. You can contact us through the following details: Haraka Express, Kimathi Street, Bazaar Plaza, 3rd Floor, Suite 14, Nairobi CBD, Nairobi 00100, Kenya. Email: [email protected]. We value your trust in choosing Haraka Express for your food delivery needs and remain dedicated to protecting your privacy while delivering exceptional service across Nairobi and beyond.