Frequently Asked Questions — Haraka Express
At Haraka Express, we believe great food should reach you quickly, reliably, and in perfect condition. Whether you are craving authentic Kenyan cuisine, need an instant meal delivered to your door, or require same-day food service for an event or office, we have got you covered. Browse our most commonly asked questions below to learn how Haraka Express works and how we can best serve you every single day.
Haraka Express partners with a wide network of trusted local restaurants and home kitchens across Kenya to bring you an extensive menu of authentic dishes. From nyama choma and ugali to pilau, mukimo, githeri, and coastal biryani, our Local Cuisine Delivery service celebrates the full richness of Kenyan food culture. We continuously expand our restaurant partnerships to ensure you always have fresh, diverse, and genuinely local options available at your fingertips.
Placing an order is simple and straightforward. Visit our website or open the Haraka Express app, browse our curated selection of local cuisine partners, choose your preferred dishes, and confirm your delivery address and payment method. Once your order is placed, our team immediately coordinates with the restaurant to prepare your meal. You will receive real-time updates at every stage, from preparation through to the moment our rider arrives at your door.
Yes, Haraka Express is proud to serve customers across multiple Kenyan cities and towns, not just Nairobi. We are actively expanding our Local Cuisine Delivery coverage to include Mombasa, Kisumu, Nakuru, Eldoret, and beyond. During the ordering process, simply enter your delivery location and our platform will display all available local cuisine partners in your area. If we are not yet in your town, rest assured we are working hard to get there very soon.
Our Instant Food Service is designed for customers who need food delivered as quickly as possible, typically within 30 minutes or less depending on your location. We partner with nearby kitchens and restaurants pre-positioned for rapid dispatch to ensure your meal is hot, fresh, and at your door in record time. This service is ideal for busy professionals, families, and anyone who simply cannot wait. Speed and quality are never compromised under our Instant Food Service guarantee.
Absolutely. At Haraka Express, food quality is at the heart of everything we do. Our riders use specially designed insulated delivery bags that maintain the correct temperature for both hot and cold meals throughout transit. Our restaurant partners also follow strict food handling and packaging standards approved by Haraka Express before joining our platform. You can trust that every instant delivery arrives as fresh, flavorful, and well-presented as if it were served directly at the restaurant.
Yes, you can. While our Instant Food Service is built for immediate gratification, we understand that planning ahead is sometimes necessary. Our platform allows you to schedule a delivery for a specific time window later in the day. Simply select your preferred delivery time during checkout and our system will automatically coordinate with the kitchen to ensure your meal is prepared and dispatched so that it arrives fresh and on time, exactly when you need it.
Haraka Express offers dedicated Same Day Food Delivery solutions for corporate events, office lunches, family gatherings, and large group orders. Simply place your bulk order before our daily cut-off time, which is clearly indicated on our platform, and we will coordinate preparation, packaging, and delivery with our trusted catering partners to ensure everything arrives together, on time, and in excellent condition. Our event food coordinators are also available to help you plan and customise your menu for any occasion.
For standard Same Day Food Delivery, orders must be placed by 2:00 PM local time to guarantee delivery within the same day. For larger or customised catering orders, we recommend placing your request at least 24 hours in advance to allow our partners adequate preparation time. Haraka Express will always confirm your delivery window at the time of booking, and our customer support team is on hand to assist with any urgent or last-minute requests wherever operationally possible.
Haraka Express currently provides Same Day Food Delivery across all major Nairobi neighbourhoods including Westlands, Karen, Kilimani, CBD, Eastleigh, South B, and many more. We are also operational in key areas of Mombasa and Kisumu, with rapid expansion underway to additional counties across Kenya. Our coverage map is regularly updated on our website and app so you can always confirm service availability in your specific location before placing your order.
Customer satisfaction is the cornerstone of the Haraka Express brand. We maintain a dedicated customer support team available seven days a week to address any concerns, track orders, or process refunds and replacements where necessary. Every delivery is rated by our customers and we take all feedback seriously to continuously improve our service standards. Our restaurant and rider partners are held to strict performance benchmarks, ensuring that every interaction with Haraka Express reflects our commitment to reliability, quality, and your complete satisfaction.