Disclaimer
Last updated: March 2025
General Information
The information provided on the Haraka Express website and mobile platforms is intended for general informational purposes only. Haraka Express is a food delivery business operating in Kenya, offering Local Cuisine Delivery, Instant Food Service, and Same Day Food Delivery. While we strive to keep all content accurate, current, and relevant, the information on this platform does not constitute a binding contractual guarantee of service outcomes. Your use of our website, app, or any of our delivery services is subject to the terms outlined in this disclaimer and our full Terms and Conditions. By accessing our platform or placing an order, you acknowledge and accept the terms stated herein.
Service Results
Haraka Express is committed to delivering your meals promptly and in excellent condition. However, we do not guarantee specific delivery outcomes in all circumstances. Factors beyond our reasonable control — including but not limited to severe weather conditions, road closures, traffic congestion, public holidays, restaurant preparation delays, or force majeure events — may impact delivery times and food quality upon arrival. While we work diligently to fulfil every order to the highest standard, Haraka Express cannot guarantee exact delivery windows, specific food temperatures at the point of receipt, or uninterrupted service availability at all times. Estimated delivery times provided at checkout are indicative and not a contractual promise. We always endeavour to communicate proactively should any delay or issue arise with your order.
Accuracy of Information
Haraka Express makes every reasonable effort to ensure that menu descriptions, pricing, nutritional information, allergen details, and restaurant listings displayed on our platform are accurate and up to date. However, menus, prices, and food availability are subject to change by our partner restaurants without prior notice. We cannot guarantee that all information on our platform reflects real-time updates from every restaurant partner. Customers with specific dietary requirements, food allergies, or nutritional needs are strongly encouraged to contact the respective restaurant directly or reach out to our support team before placing an order. Haraka Express shall not be held responsible for inaccuracies originating from third-party restaurant partners regarding their menu content or ingredient information.
External Links
Our platform may contain links to third-party websites, partner restaurant pages, payment service providers, or social media platforms for your convenience and reference. These external links are provided in good faith and for informational purposes only. Haraka Express does not endorse, control, or take responsibility for the content, privacy practices, food claims, or reliability of any third-party websites or services. Once you navigate away from the Haraka Express platform via an external link, you do so at your own risk. We encourage you to review the terms and privacy policies of any third-party site you visit. The inclusion of any external link does not imply a recommendation or affiliation beyond what is explicitly stated on our platform.
Limitation of Liability
To the fullest extent permitted under applicable Kenyan law, Haraka Express, its directors, employees, delivery partners, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our food delivery services or reliance on information published on our platform. This includes, but is not limited to, losses resulting from delivery delays, order inaccuracies caused by third-party restaurant partners, spoilage due to circumstances beyond our control, or temporary unavailability of our platform or services. Our liability in connection with any single order or service transaction shall not exceed the total amount paid by the customer for that specific order. Nothing in this disclaimer excludes liability for gross negligence, wilful misconduct, or any liability that cannot be lawfully limited or excluded under Kenyan consumer protection regulations.
Contact
If you have any questions, concerns, or feedback regarding this disclaimer, our food delivery services, or any order you have placed with Haraka Express, our customer support team is here to help. You can reach us by phone at +254 712 345 678 or by email at [email protected]. We are dedicated to resolving your concerns promptly and ensuring your experience with Haraka Express is nothing short of excellent. Our team is available during business hours, and we aim to respond to all enquiries as quickly as possible. Your trust and satisfaction are at the heart of everything we do.